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ORDERS AND CANCELLATIONS

All meals must be paid for in advance.

There is no minimum order for meals when purchased online.

Parents wishing to purchase meals for their children must place their order by 12 Midnight on the Tuesday before the week begins.  Once the deadline for that day has been reached the dates are locked and no further alterations can be made by parents online.

Parents wishing to change their meal schedule after placing their order (e.g. in the event of a      term-time holiday, school trip dates, etc.) must make alterations by telephone or e-mail 3 working days prior to the date of change.

In the event of a sickness absence, school meals may be cancelled from Day 2 of the absence and for subsequent days provided we receive notification by telephone or e-mail by 8.30 a.m. on the first day of the absence.  The details for cancellations are:

telephone: 01205 351133

e-mail: schoolmeals@willoughby-foods.co.uk 

Where you have notified us of your child’s absence within the specified timescales as above and you pay for your child’s meals you will receive a credit for cancelled meals.

Cancellations for school trips or closures due to adverse weather conditions must be cancelled with at least 24 hours notice to receive a meal credit.

Please note that cash refunds will not be made.

SPECIAL MEALS – ALLERGY, DIETARY OR RELIGIOUS REQUIREMENTS

If your child requires a special diet or needs a school meal to be modified due to a medical condition you should discuss requirements with your child’s school who will in turn notify us of any agreed arrangements and these will be placed on file.  You can find allergy information on our website by selecting the allergen information box next to every menu choice.  It is important to note that our suppliers cannot guarantee ingredients or meal components are free from trace ingredients.  It is important to discuss severe allergies prior to ordering meals.